Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days
  • Europe : 10 - 15 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Custom and personalized orders

I would be happy to work with you on any custom order. Please send me a message if you are looking for something in particular but can't seem to find it. I'll do my best to fulfill your needs.

Sizing details

All outfits are true to size and often leave room to grow. Please refer the to the sizing charts in each listing for detailed measurements.

Care instructions

All fabrics are washed, dried and are hand cut before being sewn to ensure the highest quality of clothing with minimal shrinking or color change. Rompers can be machine washed in cold water, however hand washing is always recommended as smaller details may become displaced in a heavy washing cycle. Lay flat to dry.

Please message me before washing or drying any clothing if you are unsure about proper care.

Email List and Coupon Codes

Join the mailing list and receive 15% off your next order:
http://eepurl.com/cTC3V5

INSTAGRAM:
Follow us @ashleyroseclothing for frequent giveaways, flash sales, and exclusive Instagram coupon codes.

Do you offer wholesale?

Yes! If you're a retailer, boutique or photographer, please message me to see the line sheet available for pricing options.

Gift wrapping and packaging

All orders are carefully wrapped and ready to be gifted. If you would like to include a personal note along with your order, I'm happy to include that at no additional cost. Please leave a note upon checkout with the text you'd like me to include.

Who quickly will my order ship?

Processing times vary per item, but generally go out within 3-5 days. I'm often able to ship them the next day upon request. Please message before purchasing to confirm that this is possible.

Can I rush my order?

Yes!

For $8 additional we will ship out your order in 1-2 business days instead of 3-5. See the Add ons section for this option.

At checkout, you can also choose whether to ship first class, priority, or express shipping via USPS.

Legal imprint